Return and refund Policy 

At MYSTEELCITY , we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase of stainless steel utensils, we’re here to help. Please review our return policy below:

1. Return Window:

You may return stainless steel utensils purchased from MYSTEELCITY within 4 days from the date of delivery.

2. Eligibility for Return: Stainless steel utensils are eligible for return under the following conditions:

• The item is unused, undamaged, and in its original packaging.
• Proof of purchase is provided, such as order number or receipt.

3. Reasons for Return: You may return stainless steel utensils for reasons including:

• Damaged or defective items upon receipt.
• Incorrect items received compared to your order.
• Dissatisfaction with the quality or functionality of the product.

4. Non-Returnable Items: The following items are not eligible for return:

• Used or damaged items not in their original condition.
• Customized or personalized utensils.
• Items returned after 4 days from the date of delivery.

5. Return Process:

To initiate a return, please contact our customer service team at mysteelcit@gmail.com. You will be guided through the return process, which may include providing photographs of the item(s) in question.

6. Refund or Exchange: Upon receipt and inspection of the returned stainless steel utensils, we will notify you regarding the approval or rejection of your refund or exchange. If approved:

• Refunds will be processed to the original method of payment within [Specify Number] business days.
• Exchanges will be shipped promptly after approval, subject to product availability.

7. Return Shipping:

Return shipping costs for eligible items will be covered by MYSTEELCITY if the return is due to damaged or defective items. For other reasons, the customer may be responsible for return shipping costs.

8. Contact Us:

If you have any questions or concerns about our return policy or need assistance with a return, please don’t hesitate to contact us at mysteelcit@gmail.com

9. Policy Updates:

MYSTEELCITY reserves the right to update or modify this return policy at any time without prior notice. Please review the policy periodically for any changes.

Thank you for choosing MYSTEELCITY for your stainless steel utensil needs. We appreciate your business!